We offer insured / guaranteed delivery options to most locations Worldwide.
If you are in a location where we offer guaranteed / insured delivery options, in the unlikely event that your order does not reach you in the way it was intended, we will reship your order
Alternatively we can offer a refund.
Please note that we require supporting evidence (photos etc) to show to us how your order arrived. Please contact us and attach your photos here: firstname.lastname@example.org
Please note that although some Countries are not currently supporting international tracking updates. If your order does not arrive within 28 working days (Europe) or 36 working days (Outside Europe) we are able to open an investigation with the Postal System to determine the exact location and delivery status of your shipment.