Can't login / login checklist

If you are unable to login, please check the following :

  • Make sure you are entering the correct email address, exactly as it appears in your account ( including any capital letters etc )
  • Make sure your password is correct. Alternatively, use the password reset feature. 


  • Check that your browser supports cookies.
  • Check that your browser supports Java and its enabled

If you are repeatedly unable to login, please close your browser and clear / refresh your cookies and browser cache.

For full details on browsers, cookies and cache, and instructions to clear / refresh your device, please see : Browser Guide - Clearing Cookies / Cache / History

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